Terms of use

1. Who these terms cover

The provider is webinaire.ch, 1005 Lausanne, Switzerland ("we"). You can reach us at contact@webinaire.ch.

The client is the organisation that opens an account on live.webinaire.ch ("you"). These terms also apply to the people you give access to: your team, the people who speak in your webinars and those who moderate the chat. You are responsible for their use.

The platform is for professional use only. It is meant for companies, freelancers and organisations, for their business. It is not offered to consumers.

A written agreement between you and us, such as a quote or a confirmation email, prevails over these terms where it differs.

People who register for or watch your webinars are not bound by these terms. You apply your own terms to them. Our privacy policy tells them what we process.

2. Your account

• During the test phase, we open accounts by invitation.
• You give accurate information and keep it up to date, especially your email address: that is where we write to you.
• You keep your passwords and API keys secret. Anything done with them is deemed done by you. If you suspect misuse, change them and let us know right away.
• You can add people to a webinar's team. They log in with their own account. Remove their access when they no longer need it.
• An API key acts on behalf of your organisation, including when an agent or an artificial intelligence tool uses it, such as Claude Code. You check what it creates and what it publishes.
• To close your account, email us.

3. The service

The platform lets you run live and automated webinars: registration pages, emails and text messages, a room with chat and offers, a control room in the browser, replays, statistics and integrations. Features and plans are described on live.webinaire.ch/tarifs and in the platform.

The platform is in its test phase. Features may change quickly and errors remain possible. Report any problem to us: we handle it first.

We keep improving the platform. We may change or remove a feature. If we remove an essential feature of your plan, we tell you 30 days in advance. You may then cancel, and we refund the prepaid share of the remaining period.

You need a recent browser and a stable connection. During a live session, the picture leaves from your computer: its connection and power supply remain under your control.

You can connect your own tools: Stripe, Twilio, Mailchimp, Brevo, your advertising pixel and others. Their terms apply to your account with them, and their fees are yours. We are not responsible for their outages or changes.

4. Plans, prices and payment

• Your plan and its limits are those published on live.webinaire.ch/tarifs on the day of your order, unless agreed otherwise in writing.
• Prices are in euros, excluding taxes. VAT or other taxes are added where they apply.
• The plan is paid in advance, for the month or for the year. Until online payment opens, we activate your plan and send you an invoice, payable within 30 days.
• The platform applies your plan's limits: seats in the room, people on screen, team size. If you exceed your monthly viewing hours, we contact you. If it happens again, we suggest the right plan. We never cut a live session in progress because of a limit.
• You can change plans at any time. A higher plan applies at once, and the difference is due pro rata. A lower plan applies from the next period.
• We may change our prices. We tell you by email at least 30 days in advance. The new price applies from the next period, and you may cancel before then.
• If payment is still missing 10 days after a reminder, we may suspend broadcasting and email sending. Your data stays intact, and everything resumes once you pay.
• Free or discounted access, for example during the test phase, applies for the period and on the conditions announced. We may end it with 30 days' notice.

5. Term and termination

• The contract starts when your plan is activated. It renews automatically at the end of each period, monthly or yearly.
• You may cancel at any time, by email. Cancellation takes effect at the end of the paid period. A period already started is not refunded, except where these terms say so.
• We may terminate with 30 days' notice by email. We then refund the prepaid share of the remaining period.
• In case of serious breach, we may suspend or close your account without notice: unsolicited messages, unlawful content, fraud, security attacks, or non-payment after a reminder. We warn you first when we can.
• After the contract ends, you have 30 days to export your data, for example your list of registrants. We then delete your account and its data within 90 days, except the records the law requires us to keep.

6. Your content

Your videos, slides, pages, emails, offers and images remain yours. For the term of the contract, you grant us the right to host, copy, convert and broadcast them, only to run the platform and according to your settings. This licence is free, non-exclusive and worldwide, because video travels over a global network.

You warrant that you hold the necessary rights: music, images, trademarks, fonts. You also obtain the consent of the people you show on screen, including for the replay recording.

The platform is not an archiving service. Keep a copy of your important content.

7. Acceptable use

You agree not to:

• broadcast or publish unlawful content: hate, discrimination, harassment, violence, pornography, content harmful to minors, defamation or infringement of others' rights
• mislead your audience. Countdowns, stock levels and testimonials you display match the reality of your offer. Unfair competition and consumer protection rules apply to your sales.
• send unsolicited messages. Your emails, text messages and WhatsApp messages only go to people who registered or gave their consent. You do not import purchased lists. You keep the unsubscribe link and honour it, in your own tools too.
• bypass the platform's limits or security, overload the API, scrape its data, or test its resilience without our written consent
• resell or rent access to the platform without our written consent. You may run webinars for your own clients, as long as you answer for what is broadcast.

If you enable an advertising pixel (Meta, Google, TikTok, LinkedIn), you are responsible for its use, especially your audience's consent where the law requires it.

You are responsible for your sales: your offers, your prices, your invoices, your refunds and your customers' rights. Payments go through your own Stripe account or your own shop.

We do not monitor content. If we learn that content breaks these rules, we may remove it, block a sending or suspend the account. We warn you when we can. To report abuse, email contact@webinaire.ch.

8. Availability and support

We do everything to keep the platform available and your live sessions running. Video travels over Cloudflare's network, connections recover on their own, and the control room has a panic button. But no online service can guarantee zero interruptions. Unless agreed in writing, we do not promise an availability rate.

We avoid any update while a live session is running. When an interruption is planned, we announce it where possible.

Outages of technical providers, networks and your own tools are beyond our control.

Support is by email at contact@webinaire.ch, on Swiss business days.

9. Liability

• We are liable without limit for damage caused intentionally or by gross negligence.
• For slight negligence, we are only liable for direct damage, up to the amount you paid us for the platform in the 12 months before the event. If you paid nothing, the limit is 100 euros.
• To the extent permitted by law, we are not liable for lost profits, lost sales, indirect damage, data you could have backed up, or damage caused by your equipment, your connection or your tools.
• You indemnify us against any third-party claim related to your content, your messages or a breach of these terms, including defence costs.
• Neither party is liable for a delay or failure caused by force majeure: disaster, war, general internet outage or a decision by an authority.

10. Personal data

For your account data and our own purposes, our privacy policy applies.

For the data of the people who register for your webinars, your audience and your contacts, you are the controller. We process it on your behalf, under the annex, which is part of these terms.

You inform these people, for example with a link to your privacy policy in your forms, and you obtain the consents needed.

11. Ownership of the platform

The platform, its code, its design and the webinaire.ch brand belong to us. You receive a non-exclusive, non-transferable right of use, for the term of the contract and under these terms. Your suggestions for improvement are welcome: we may use them freely.

12. Confidentiality

Each party keeps the other's non-public information confidential, for example negotiated pricing or business data. This obligation lasts until 2 years after the contract ends. It does not cover what is already public, nor what the law or an authority requires to be disclosed.

13. Changes to these terms

We may change these terms. For a significant change, we tell you by email at least 30 days in advance. If you do not accept it, you may cancel before it takes effect, and we refund the prepaid share of the remaining period. Otherwise, the new version applies.

The date of the version in force is shown at the top of this page.

14. Governing law and jurisdiction

• The contract is governed by Swiss law, excluding its conflict-of-laws rules and the Vienna Convention on the International Sale of Goods.
• The exclusive place of jurisdiction is Lausanne, Switzerland. We may also bring proceedings where the client is based.
• If a clause is void, the rest of the contract remains valid. The clause is replaced by the valid clause closest to its purpose.
• These terms exist in French and in English. In case of difference, the French version prevails.

Annex: processing data on your behalf

This annex is the data processing agreement required by article 9 of the Swiss Federal Act on Data Protection (FADP) and article 28 GDPR. You are the controller. webinaire.ch is the processor.

Subject, duration and purposes

We process personal data on your behalf to provide the platform: registrations, sending the emails and text messages you schedule, broadcasting live sessions and replays, chat and interactions, statistics and engagement score, transfers to the tools you connect, exports. Processing lasts for the term of the contract, then until the deletion set out in section 5.

Data subjects and data

• Data subjects: the people who register for your webinars, your audience, your customers, the people you put on screen, your team and the contacts you import.
• Data: identity and contact details (name, email, phone, country), form answers, attendance at live sessions and replays, device type, messages, questions and poll answers, clicks on offers, purchases sent by your shop, traffic source, IP addresses in technical logs, picture and voice of people on screen.
• Avoid collecting sensitive data, for example about health, in your form fields, unless it is necessary and allowed.

Your instructions

Your instructions are these terms, your settings in the platform and your written requests. We do not process the data for other purposes. If an instruction seems unlawful to us, we tell you.

Our commitments

• The people on our team who access the data are bound by confidentiality. They only access it when needed.
• We apply the security measures described below.
• We help you answer requests from data subjects. The platform lets you export their data. To correct or delete data, email us: we do it within 10 business days. If a request reaches us directly, we forward it to you.
• We inform you of a personal data breach without undue delay, in principle within 48 hours of discovering it, with the information we have.
• We help you, to a reasonable extent, with an impact assessment or a consultation with an authority.
• When the contract ends, we delete the data as set out in section 5, unless the law requires us to keep it.
• We provide the information needed to show compliance with this annex. You may audit once a year, with 30 days' notice, at your own cost, through a person bound by confidentiality.

Sub-processors

You authorise us to use the following providers. We impose equivalent data protection obligations on them.

We tell you by email at least 30 days before adding or replacing a provider. You may object on serious grounds. If we find no solution, you may cancel, and we refund the prepaid share of the remaining period.

The tools you connect yourself, such as Stripe, Twilio, Mailchimp or your pixel, are not our sub-processors. We send them data on your instruction, under your responsibility.

International transfers

Transfers to the United States rely on the Data Privacy Framework when the provider is certified, otherwise on the standard contractual clauses recognised by the Swiss Federal Data Protection Commissioner. Details are in section 7 of our privacy policy.

Security measures

• encrypted connections (HTTPS) everywhere
• passwords, API keys and invitation link tokens stored as hashes
• keys of connected tools encrypted in the database
• protection against repeated login attempts, and API usage limits
• hosted HTML pages isolated from the rest of the platform
• access to data restricted to the people who need it
• retention period for registrants' data set per organisation, with automatic deletion